By Jack Canfield, Mark Victor Hansen
Such a lot American heroes aren't in our background books, nor have they got monuments erected of their honor. Their names aren't within the headline information or memorialized in music. the real hero is just anyone who makes a difference-large or small-in the lives of others.
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Additional resources for Chicken Soup for the Soul of America: Stories to Heal the Heart of Our Nation
You manage people doing work in areas in which you don’t have knowledge or experience. BACK-TO-BASICS TECHNIQUE 4 KEY ACTIONS FOR HOLDING PEOPLE ACCOUNTABLE Get them in the habit of explaining their actions. Spell out what they are expected to do and make sure they have the resources to do it. Make sure that people know there will be real consequences to their performance. Keep the focus on concrete actions that the person can control. Monitor the person’s performance fairly and accurately. Put things in writing.
Write a script for talking with the person: • How will you get the conversation started? • How will you get the information on the table? • What concrete next steps will you give the person? 55 TO EARN THAT? WHAT CAN YOU DO TO EARN THAT? DO TO EARN THAT? ” Person’s Name (or Code Name): 1. Describe this person’s performance: A high performer A low performer Somewhere in-between 2. What does this person care about that you can control? Schedule: Change in working hours? Flexible hours? Four-day work week?
Name (or Code Name): 2. Describe exactly what you want the person to do. 3. Read the description to a partner and ask for feedback: “If you were this person, what would be clear, and what would not be clear? ” 4. Use the space below to revise the description so it clearly spells out what you want the person to do. 35 STEP OF THE WAY. MAKE EXPECTATION CLEAR EVERY WAY. MAKE EXPECTATION CLEAR EVERY STEP OF THE 36 I T ’ S O K AY T O B E T H E B O S S : PA R T I C I PA N T WO R K B O O K MAKE EXPECTATIONS CLEAR EVERY STEP OF THE WAY Managers commonly complain that they shouldn’t have to tell people how to do things.
Chicken Soup for the Soul of America: Stories to Heal the Heart of Our Nation by Jack Canfield, Mark Victor Hansen